Genesis Hospitality Hotels are dedicated to protecting the environment by following our ‘Green Awareness Program’ in all the different areas of our company that affect our guests, employees and the environment. We follow Green Policies to best conserve natural resources and help lower consumption of them.

• Consider all environmental concerns seriously
• Minimize waste of water, energy and recycling materials
• Follow the environmental laws when applicable in all aspects of our company
• Have strong community relationships, giving us the opportunity to share our Green Awareness
• Examine different ways to improve our Green Policies on a regular basis
• Take all environmental suggestions from guests and employees into consideration
• Detect new ways to grow our Green Awareness program at property and corporate levels

• If you are staying in the hotel for more than one night, your bed will only receive new sheets every 3 days, unless you request more frequent changes.
• Guests can choose from Full Service, Towel and Trash Refresh, or NO Service required from housekeeping by posting the ‘Green Stay’ door hanger indicating their choice on the exterior of their guest room door.
• We maintain room temperatures at 70˚F or 20˚C, when not in use.
• All take-out containers in our restaurants are recyclable. Our kitchens use paper or foil for take-out items.
• Computers not in use will go into an energy saving sleep mode. Faronics Powersave™ is used on all computer systems.
• We stress the importance of shutting off lights and water when not necessary. Don’t leave water running when brushing your teeth or shaving.
• Batteries are appropriately recycled.
• Motion sensors are used in specific areas to assure lights are only on when needed.
• All departments in the hotels have recycling bins so our employees help us recycle.
• Food and beverage loss is kept low by monitoring quantities and minimizing waste when prepping.
• Energy saving light bulbs are used in different areas of our hotels. Turn the television and lights off if you are going to be away from your room.
• Low flow dual flush toilets have been installed to conserve water. (or are in the process of replacement)
• Skylights are used in our pool areas to optimize the natural light.
• If amenities have been used, we do not leave new ones, encouraging our guests to finish them.
• We encourage all employees to use the least amount of water and chemical when cleaning.

• Use the blue recycle bins that are in your guest room to help us recycle.
• Use the smaller low flow button on the toilets to conserve water.
• Turn off lights and water when not necessary.
• Use the Green Stays Start Here door hanger in your guest room to notify housekeeping of your eco-friendly choice.
• Turn off electrical devices when not in use.
• Set your room temperature to 70˚F or 20˚C, when you’re out.
• We encourage you to take your opened amenities with you to enjoy at home, such as shampoo, conditioner, lotion, body wash and bar soap.
• Make a suggestion and we’ll discuss it with our Green Committee.

To address guest concerns related directly to products and services provided to a guest during their visit to any of our hotels.

Process:

1. Employees will be trained to direct guests to the Department Manager or Supervisor. Guests will also be provided tools to deliver their concerns, including comment cards, online survey comment sections, phone survey message recordings, e-mail and voice-mail. Feedback regarding Environmental Policies or Activities should be forwarded to the General Manager.
2. The General Manager will address complaints or concerns that are already Genesis Hospitality Standards but are not being adhered to. If necessary, additional training may be provided by Genesis Hospitality.
3. Complaints that draw attention to concerns that are not a current Genesis Hospitality Standard, will be handled with the guest by the General Manager, but also brought to the attention of the Environmental Management Committee.
4. If new standards are created, they will be implemented through classroom training sessions, online training modules, annual employee training tests, and followed up by internal and external audits.

Products that are ENERGY STAR qualified have met technical specifications meant to reduce energy use.

Genesis Hospitality Hotels uphold an internal policy to only use Energy Star Rated equipment as items require replacement whenever possible. This includes components ranging from guest room refrigerators to office computer monitors.

In addition, heating, ventilation, and air conditioning equipment will be replaced with high efficiency and digitally controlled equipment as necessary.